Terms and Conditions for Man With Van Falconwood

These Terms and Conditions set out the basis on which Man With Van Falconwood provides moving, delivery, collection, and related transport services to customers in the UK. By making a booking, the customer agrees to be bound by these terms. They are designed to create a clear understanding of how a Falconwood man and van service operates, what is included in a booking, and what responsibilities apply to both parties throughout the move or transport job.

For the purposes of these Terms and Conditions, “we”, “us”, and “our” refer to the service provider, and “you” or “the customer” refers to the person or business making the booking. These terms apply to all standard and bespoke jobs, including domestic removals, single-item transport, furniture delivery, storage runs, and similar assignments. They should be read carefully before confirming any booking with the man with a van in Falconwood.

We reserve the right to update these Terms and Conditions from time to time. Any updated version will apply to new bookings made after the revised terms are issued. If any term is found to be invalid or unenforceable under UK law, the remaining terms will continue to apply in full. These conditions do not affect any statutory rights you may have as a consumer.

Booking Process

A booking is formed when you request a quote, provide the required job details, and we confirm acceptance of the work. Quotes are usually based on information supplied by you, including item list, access conditions, floor levels, parking arrangements, distance, timing, and any additional labour or equipment required. We may revise the price if the actual job differs from the details originally given. A Man With Van Falconwood booking is only secured once we have confirmed availability and you have accepted the stated price and conditions.

You must provide accurate and complete information when arranging the service. This includes the collection and delivery addresses, contact details, size and number of items, presence of fragile or awkward goods, and any restrictions that may affect loading or unloading. If access is difficult, if there are unusually heavy items, or if assembly or disassembly is needed, you should tell us in advance. Failure to disclose relevant information may lead to delay, additional charges, or cancellation of the booking.

We may ask for photographs, a written inventory, or further clarification before confirming a Falconwood van hire with driver service. If a deposit or pre-authorisation is required, this will be explained at the time of booking. We are entitled to refuse or cancel a booking where the requested work is outside our service scope, where the vehicle cannot safely access the site, or where the job would involve unlawful or unsafe activity. Any times given are estimates unless we expressly agree otherwise in writing.

Payments

Payment terms will be agreed at the time of booking. Unless otherwise stated, payment is due on completion of the service on the same day. We may accept bank transfer, card payment, cash, or another agreed method. In some cases, full payment or a deposit may be required in advance, particularly for larger bookings, long-distance work, or jobs involving special arrangements. All prices are quoted in pounds sterling and may be subject to VAT where applicable.

If the job takes longer than expected due to factors outside our control, including waiting time, restricted access, incomplete packing, additional collection points, or changes requested by you, we may charge extra time or additional service fees. Any waiting charges, parking costs, congestion-related charges, tolls, or other reasonable expenses connected with the service may also be payable by you where these were not already included in the original quotation. We will aim to keep you informed of any likely additional cost as soon as reasonably practicable.

Late payment may result in recovery action, including administrative charges and the recovery of any reasonable costs incurred in pursuing unpaid sums. If a payment is declined or reversed after the service has been completed, you remain responsible for settling the outstanding balance. We may suspend future services until all sums due have been paid in full. Any discount or promotional offer is valid only under the stated conditions and may be withdrawn at any time before acceptance of the booking.

Cancellations and Rescheduling

You may cancel or reschedule a booking by giving reasonable notice. If you cancel more than 48 hours before the agreed time, no cancellation fee will usually apply unless special costs have already been incurred on your behalf. If you cancel within 48 hours, a fee may be charged to cover lost time, planning, and any costs already committed. Cancellations made very close to the appointment time, or where we have already attended the site, may be charged in full or in part depending on the circumstances.

We may cancel or reschedule a booking if there are issues beyond our reasonable control, such as severe traffic disruption, adverse weather, vehicle breakdown, staff illness, unsafe site conditions, or legal restrictions affecting the service. If we need to reschedule, we will try to offer an alternative time. Where we cancel and no alternative is acceptable, any payment made for the cancelled portion of the service will normally be refunded, except where non-recoverable third-party costs have already been incurred with your approval.

Customer Responsibilities

You are responsible for ensuring that items are ready for transport at the agreed time and that access routes are clear and safe. This includes making sure there is sufficient parking, any necessary permissions have been obtained, and the premises can be entered without delay. Items should be packed securely unless we have specifically agreed to pack them. The customer must also ensure that any man and van Falconwood work complies with building rules, management instructions, and any local parking or access restrictions.

You must be present, or have an authorised representative present, for loading and unloading unless we have agreed otherwise. You are also responsible for declaring any items of exceptional value, whether monetary or sentimental, and for informing us of any item that is dangerous, fragile, leak-prone, or subject to special handling. Where we rely on your instructions about item placement, you accept responsibility for those instructions once carried out. We are not responsible for delays caused by incomplete preparation or inaccurate directions.

We are not obliged to handle items that are unsafe to move, illegally stored, or likely to cause damage to the vehicle, property, or people. This includes goods that are leaking, broken, contaminated, or beyond the safe lifting capacity of the crew or equipment available. If such items are discovered on the day, we may refuse to move them or charge extra if special arrangements are made and accepted by both parties.

Liability and Damage

We will take reasonable care while carrying out our services. However, our liability is limited to direct loss or damage caused by our proven negligence, and we do not accept responsibility for damage arising from items that were poorly packed, already defective, inadequately secured, or inherently unstable. Normal wear and tear, minor scuffs, and pre-existing marks are not usually grounds for compensation. A Falconwood man with van service involves manual handling and transport, so reasonable risk remains even where care is taken.

Where we are responsible for loss or damage, our liability will be limited to the reasonable repair cost or depreciated replacement value of the affected item, subject to any applicable insurance and to the extent permitted by law. We will not be liable for indirect or consequential losses, including lost profit, missed appointments, emotional distress, or loss of opportunity. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded under UK law.

It is your responsibility to check whether your own insurance policy covers goods in transit, buildings, contents, or accidental damage during a move. We may operate with insurance appropriate to the services provided, but this does not make us responsible for all possible loss. If you want protection for high-value goods, you should declare them in advance and confirm whether additional arrangements are required. Claims should be reported as soon as reasonably possible and supported by photographs, a list of affected items, and any other information we may reasonably request.

Waste Regulations and Unwanted Items

Where our service includes removal or disposal of unwanted items, the customer must ensure that the waste is described accurately before collection. We only handle waste in accordance with applicable UK waste regulations, including requirements relating to lawful transfer, storage, transport, and disposal. We may refuse any waste that is hazardous, contaminated, improperly packaged, or outside the scope of our lawful registration or disposal arrangements. The customer must not ask us to dispose of items illegally or to avoid required charges, documentation, or controls.

If we agree to remove waste, the customer must tell us whether the items are household waste, bulky waste, mixed waste, electrical items, recyclable materials, or items requiring special disposal. You are responsible for confirming that any waste handed over is yours to dispose of or that you have authority to arrange its removal. If you misdescribe waste or fail to disclose that it contains prohibited materials, you may be liable for any resulting costs, penalties, or enforcement action. We reserve the right to provide a waste transfer note or equivalent record where required.

We may charge extra for items requiring sorting, lifting assistance, specialist disposal, or additional site visits. Waste removal is not a substitute for unlawful dumping, and we will not participate in fly-tipping or any other breach of environmental law. If we suspect a collection is not compliant with the relevant rules, we may stop the job immediately and report the issue where required. Any customer seeking a Falconwood removal van service that includes disposal must accept responsibility for accurate disclosure and lawful instruction.

Delays, Force Majeure, and Service Disruption

We are not liable for delays or failure to perform the service where the cause is beyond our reasonable control. This includes traffic accidents, severe weather, road closures, strikes, acts of terrorism, fire, flood, power failure, government action, and similar events. If such an event occurs, we will try to rearrange the service or complete it as soon as reasonably possible. Any extra costs caused by customer-side delays, inaccessible premises, or changes to the booking may be charged in addition to the original quote.

We may also delay or stop work if we consider that continuing would be unsafe. This includes situations where stairs, flooring, paths, lifts, or loading areas are unstable or obstructed, or where the crew is subject to abuse, harassment, or unreasonable pressure. In such cases, we may leave the site and charge for time spent and any reasonable costs incurred. Our decision regarding safety will be final on the day unless it is clearly unreasonable.

Complaints and Disputes

If you are unhappy with any aspect of the service, you should notify us as soon as possible so we can investigate. We may ask for documents, photos, or a description of the issue. Any complaint about damage must be raised promptly and before items are altered, repaired, or disposed of where possible. We will review complaints fairly and may offer repair, partial refund, or another appropriate remedy where justified.

These Terms and Conditions are intended to work alongside any written quotation, job sheet, or booking confirmation. If there is a conflict between documents, the latest written agreement confirmed by us will usually take priority, unless the law requires otherwise. No person other than the customer and us may enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated in writing.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory consumer rights provide otherwise. By using the man with van Falconwood service, you confirm that you have read, understood, and agreed to these terms in full.